Why is “professional” reserved for management and above? Bullshit.
“Blue shirt”ed workers have to be more professional, during customer interface, than (seemingly) all. We bend backward and sideways to meet and exceed customer expectations, followed by demands.
We are the first impression. We are those that take the bullet the first time. If management has to get involved, it is only after the “blue shirt” staff has been riddled to whistling. And that staff has, inevitably, been pressed beyond their professional capabilities by the time they request management’s mediation.
In my many years of wearing “blue” I have felt the pressure of being the yes man.
Yes, sir. I have tightened each and every bolt, checked all safety wire, read all the wiring. I’m certain the problem is fixed.
Yes, ma’am, you may have a quad mocha latte, of course. Oh, that’s not what you ordered? Please allow me to remake your drink/ask the kitchen to remake your order even though there is a line out the door and I KNOW what I heard and wrote down to prove it. No, really, it’s totally okay. No worries. I don’t mind you questioning my abilities and capabilities and basic knowledge and understanding. It’s cool. Hahahaha.
I know the majority of management have worked their way up from the ranks. I do. I simply wish all customers and general public acknowledge the fact that the person you are most likely to receive your service from, and have your interaction with, is someone who is truly hustling. To pay their bills, feed their family, fund their further education. They know what they are doing, and they are doing it to the very best of their ability, because their livelihoods rely on their professionalism. I promise THEY will never forget where they came from. How can you???
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